How can we help?
Quick answers for the questions we get most. Still stuck? Email us — we read every message.
Getting started
- What do I need to use Pantryx?
An iPhone running iOS 16 or later, and a free Pantryx account. Creating one takes a few seconds when you first open the app — no credit card required.
- How long does a scan take?
Around 10 seconds from opening the camera to seeing your detected pantry.
Scanning
- What if the scanner misses something?
After the scan you'll see a confirm screen. Tap to add, remove, or rename anything. Pantryx learns from your corrections.
- Does it work with a messy fridge?
Yes — that's explicitly what it's built for. You don't need to arrange anything.
Cooking mode
- Can I cook hands-free?
Yes. Guided cook mode uses large type and voice-friendly prompts so you don't need to touch your phone with greasy hands.
- Can I ask questions mid-recipe?
Yes — the cooking chat answers in context of the recipe you're on (substitutions, timers, rescue techniques).
Account & data
- How do I delete my data?
Settings → Account → Delete account. Your pantry, history, and photos are removed.
- Do you train AI models on my photos?
No. Photos are used to identify ingredients for your pantry. See the Privacy Policy for specifics.
Troubleshooting
- The scanner isn't recognizing my items.
Try better lighting and open the fridge fully. If it still struggles, add items manually — and please email us so we can improve detection.
- Something else?
Reach out — we actually read every message.